Auburn University
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Bachelor of Industrial Design
Southern Union State
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Associates In Welding Technology
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Minor in Industrial Graphics and design
RESUME
EXPERIENCE
EDUCATION
2016
2008
Dec. 2017
- Present
Software Asset Managment- Corporate Technologies Manager
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Webhelp. December 2017- Present
Delivering Cybersecurity solutions to large corporate customers in South Africa and Nigeria.
• Responsible for crafting and organizing high-quality solutions for organizations with 250 employees or more.
• Attaining revenue targets for on-premise cyber-security and cloud solutions.
• Running internal audit tools for corporate clients to ensure consent with Microsoft compliance standards.
• Understanding Cybersecurity requirements and all licensing requirements for Microsoft products deployed in these organizations
• Forecasting campaign goals and revenue potential of Microsoft clients.
• Building and maintaining an international client base.
• Presenting sales forecast and progress reports to Microsoft country leads.
• Keeping organized notes and files on all clients to help make future purchasing decisions.
• Cooperating with other Microsoft agents in multiple countries in order to strengthen the business relationships with end
2017
Digital Brand Manager/Shop Manager, Dive Key West Inc
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In Charge of Taking a 44 year old Mom & Pop business into the 21st century
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Managing all aspects of their digital Footprint
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Took their online orders from 10 percent of their business to over 40 percent
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Maintaining my role as a DCS as well as taking a more senior role in day to day running of the dive shop.
Dive Control Specialist, Dive Key West Inc
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Working as an Assistant Dive Instructor as well as a retail associate inside the dive shop.
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Trained US special forces members in Dive Medicine and Rescue Medicine
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Worked for the local police during Seach and rescue missions coordinating divers and search staff in the aquatic environment.
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Was consistently Salesman of the month during my time in retail.
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Worked as a Diver Master with Gold star Teens as well as The Wounded Warrior Foundation
2016-2017
Corporate Trainer, New Acquisitions
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Promoted from floor sales to management for exceptional work.
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Managed a team of 4-5 direct salesmen and women.
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My team was awarded the team of the month during the first month of management.
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Scheduling, interviewing, working with clients to manage goals and expectations, and progress reports for all of my employees.
2016-2016
Sales Team Member, Advance Auto Parts
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Recognized as sales team member of the month in the first month
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Front counter sales as well as stocking shelves in a warehouse environment
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Greeting customers, assessing customer needs, and guiding through solutions
2015-2016
2007-2009
Customer Relations, Global Imports BMW
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Valet, running cars and interacting with customers
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Promoted to MINI side of the dealership
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Selected to begin internal tech training to become a certified BMW technician
STUDIO EXPERIENCE
2006-2007
Sales Rep, Pike Nurseries
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Organizing merchandise and restocking shelves
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Interacting with customers and helping them check out
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Worked with companies to coordinate large deliveries
Salt Life Cooler Design
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Salt Life, a lifestyle brand, was looking to enter the premium cooler market
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Coordinated focus groups and conducted extensive research into competitive brands and cooling technology
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Designed and created a working prototype utilizing a CNC mill and 3D printer
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Full-size working prototype was accepted by Salt Life for product consideration
2016
Glucagon Injector Design
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Medical device design studio was my selection for the open studio
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I chose to focus on Type 1 Diabetes after saving my brother’s life over the summer with a poorly designed Lilly glucagon injector pen
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Met with endocrinologists from Atlanta Diabetes Associates to better understand the science behind the current pen device Researched current mechanical device engineering and created a single use solution that was simpler and less prone to errors
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Using SOLIDWORKS, I designed a detailed 3D model and 3D design to doctors for review
2015
Char-Broil Accessories Design Studio
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Char-Broil was looking to expand its current lines of grill accessories
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Created a new paper towel, tool organizer for the grill market Involved in planning large focus groups and conducted customer discovery sessions
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Multiple rounds of prototyping and presentation of designs to senior management in studio
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Final model was vacuumed formed, 3D printed and presented to senior management at Char-Broil headquarters in Columbus, GA
2015
SKILLS
Big Time Products Welding Gloves Design
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Big Time Products (BTP) was looking to expand its current product line due to loss of sales in the sports glove mass-market to Reebok and UnderArmor
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Planned focus groups that involved local law enforcement as well as with the local welding school
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Conducted anthropometric studies that involved hand castings, selected material study for durability and thermal conductivity
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The final prototype design was in the work glove welding classification, combining my extensive welding knowledge with the customer information and production capabilities of BTP manufacturing.
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The final presentation was at BTP headquarters to senior management and may go into production.